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Send people to chat with different s
Omni-Channel routes chat requests to the right agent based on availability and qualifications. How do I apply for a loan?
For example: How can I arrange an overdraft on my current ? Try rephrasing your questions in a different way.
You can implement Chat almost entirely in Setup without writing code. How do I apply for Online Banking?
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Embedded chat windows are optimized for mobile browsers, so customers have a frustration-free chat experience on every device. How do I apply for Online Banking? How do I apply for a chat You can chat with Sandi to get information or help for your s or for any with questions you may have.
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Ask us your questions Need help? The Chat Console and Omni-Channel are helpful for customer cnat supervisors, too. Ask us your questions Need help?
When these four parts come together, they create one seamless web chat experience for your customers and support team. Then, add Embedded Service and Einstein Bots to give your agents and customers the best web chat experience.
How do I ask questions? Einstein Bots are computer programs that can save both your agents and customers time by handling routine requests and gathering pre-chat information.
They can also run reports on live chat session records to gain insight into how their chats are performing. You can chat with Sandi to get information or with for your s or for any other questions you may have. Was this helpful? Quickly connect customers to agents by adding chat buttons on your web s and sending automatic chat invitations to customers as they peruse your website. Support agents use the Chat Console witj send and receive messages.
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Keep it short and simple Ask one question at a time and keep sentences short and easy to understand. You have two options: use a guided setup flow or manually create a custom implementation.
Use Embedded Service to create a customizable chat window that customers use to get the help they need. Try rephrasing your questions in a different way. Withh example: How can I arrange an overdraft on my current ?
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Help us keep the phone lines free for our most vulnerable customers and save time by chatting with Sandi. However, Chat features several APIs that enable developers to fully customize the chat experience for your org.
How do I ask questions? Keep it short and simple Ask one question at a time and keep sentences short and easy to understand. Help us keep the phone lines free for our most vulnerable customers and save time by wjth with Sandi. Bots are your agents' allies—not their replacements.